One of ApexCX's predecessors, Taylor Reach Group ("TRG") improved service quality, reduced cost, and created a profit ce...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), supported the Pivot from B2B Call Center to B2C e-Commerce Con...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), redesigned a contact Center Training for an athletic footwear ...
Customers connect with agents who care at a contact center. Customers want to feel less lonely in handling issues, and c...
Call center metrics can include individual agent metrics, team metrics, call center metrics for both micro and macro vie...
Colin understands the complex service requirements needed to support large multi-channel companies and he is able to art...
Steve is a 30+ year BPO industry leader with executive experience leading BPO companies and transformational client solu...
