System implementation at contact centers needs careful planning, due diligence, RFP, vendors, project team, manager, &am...
QA monitoring at the director level is about the overall performance, but as a supervisor or from the lead perspective i...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), designed a New Operational Model that achieved greater workfor...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), Assisted a major publisher to reduce contact center operating ...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by uncovering key causes for employee turnover rate, identifie...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the...
CCO (Contact Center Outsourcing) quality program needs to measure by the qualitative metrics of the interaction from the...
Some of the 10 steps to creating great outsource partnership are planning, verifying, training, quality control, reporti...
