We serve companies seeking improvement in customer experience

In industries such as retail, ecommerce, banking, insurance, healthcare, and
others, we help you stand above competition with expertise-driven consulting, hands-on implementation, and managed services for specific outcomes.

  • We know your business is unique and there is no one-size-fits-all solution. We tailor a solution meant for your needs.

  • We can implement and customize AI for your specific CX needs, and upskill your CX team for a higher level of customer relationship.

  • You always have a single point of contact. Most of our consultants have 20+ years of hands-on experience, working across many industry-verticals of all shapes and sizes.

  • We provide personalized, dedicated effort with the quality you expect from the big guys, so you get both global scope and customized services only available from a boutique company.

Contact us

We work with small, mid-sized, and large companies

We have been privileged to have completed hundreds of assessments and transformed customer experience and contact centers of all sizes — small, medium, and Fortune 500 companies — with as few as 6 agents to over 22,000. We have helped them achieve successful technology deployment, workforce optimization, and operations improvement. The following is a partial list of some of our clients, including many recognized brands:

Boots on the ground, we work with your CX managers & teams until missions accomplished

Together with Customer Experience Managers, CX team members, and Contact Center operators, we help you with technology upgrading, site selection, CX management tools, center audits, benchmarking, staff training, center leadership development, and much more.

To get the most bang from your existing CX resources, we optimize your call center, contact center and all customer experience resources – people, process, technology and methodology. Our vendor agnostic approach has helped hundreds of companies achieve and exceed their CX goals.

Our full life-cycle CX support services cover these areas:

ApexCX applies latest AI, automation technology to human-centric customer experience, trains CX workforce, elevates contact center managers with CX results.

CX has a significant impact on customer satisfaction, loyalty and retention. The customer experience delivered has never been more critical to an organization’s success. How customers perceive your brand is influenced by their interactions on the customer journey with the company.