We have been privileged to have completed hundreds of assessments and transformed customer experience and contact centers of all sizes — small, medium, and Fortune 500 companies — with as few as 6 agents to over 22,000. We have helped them achieve successful technology deployment, workforce optimization, and operations improvement. The following is a partial list of some of our clients, including many recognized brands:
Together with Customer Experience Managers, CX team members, and Contact Center operators, we help you with technology upgrading, site selection, CX management tools, center audits, benchmarking, staff training, center leadership development, and much more.
To get the most bang from your existing CX resources, we optimize your call center, contact center and all customer experience resources – people, process, technology and methodology. Our vendor agnostic approach has helped hundreds of companies achieve and exceed their CX goals.
CX has a significant impact on customer satisfaction, loyalty and retention. The customer experience delivered has never been more critical to an organization’s success. How customers perceive your brand is influenced by their interactions on the customer journey with the company.