We serve companies seeking improvement in customer experience
In industries such as retail, ecommerce, banking, insurance, healthcare, and others, we help you stand above competition with expertise-driven consulting, hands-on implementation, and managed services for specific outcomes.
We know your business is unique and there is no one-size-fits-all solution. We tailor a solution meant for your needs.
We can implement and customize AI for your specific CX needs, and upskill your CX team for a higher level of customer relationship.
You always have a single point of contact. Most of our consultants have 20+ years of hands-on experience, working across many industry-verticals of all shapes and sizes.
We provide personalized, dedicated effort with the quality you expect from the big guys, so you get both global scope and customized services only available from a boutique company.
We work with small, mid-sized, and large companies
We have been privileged to have completed hundreds of assessments and transformed customer experience and contact centers of all sizes — small, medium, and Fortune 500 companies — with as few as 6 agents to over 22,000. We have helped them achieve successful technology deployment, workforce optimization, and operations improvement. The following is a partial list of some of our clients, including many recognized brands:
Boots on the ground, we work with your CX managers & teams until missions accomplished
Together with Customer Experience Managers, CX team members, and Contact Center operators, we help you with technology upgrading, site selection, CX management tools, center audits, benchmarking, staff training, center leadership development, and much more.
To get the most bang from your existing CX resources, we optimize your call center, contact center and all customer experience resources – people, process, technology and methodology. Our vendor agnostic approach has helped hundreds of companies achieve and exceed their CX goals.
Our full life-cycle CX support services cover these areas:
Assessment & Design
Map the journey, benchmark performance, and build a practical transformation roadmap. The independent read that shows you where to start.
AI 02AI in CX
Define where AI fits, prepare the data and governance, and scale automation responsibly.
Execution 03Implementation
Translate strategy into new workflows, platforms, training, and QA with frontline teams.
Measurement 04Metrics & Analytics
Reporting that connects service performance, satisfaction, quality, and ROI.
Support 05Managed Services
Ongoing CX operating support, governance, optimization, and interim leadership as needs evolve.
Advisory 06BPO & Alternatives
Compare in-house, hybrid, nearshore, offshore, and self-service, and run the vendor selection or RFP.
CX has a significant impact on customer satisfaction, loyalty and retention. The customer experience delivered has never been more critical to an organization’s success. How customers perceive your brand is influenced by their interactions on the customer journey with the company.
Turn the strategy into a running operation.
Book a discovery call and we will walk your operation and tell you plainly what is worth building first.
Book a CallStraight answers before you choose a service line.
How do I choose a HIPAA-compliant healthcare call center outsourcing partner?
Choose a vendor that will sign a Business Associate Agreement when required and can demonstrate privacy, security, training, access controls, audit logging, incident response, and subcontractor oversight. Review how protected health information is handled in systems, recordings, and remote work environments. ApexCX evaluates both HIPAA safeguards and the vendor's ability to deliver effective patient service.
Get a straight answer on which service line fits before you choose one.
Book a 30-minute call. A senior expert will walk through your operation, help you figure out where to start, and tell you plainly what is worth fixing first.