QStory is based in Surrey, United Kingdom and is a technology firm that has software that automates the Real Time Adherence function of a call center. The software automates real time decisions about whether or not to change an agent’s queue, send them to training or other related activities.
UJET is based in San Francisco, California and is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally, and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
Smartz Solutions is based in Johannesburg, South Africa and has a US Headquarters in Atlanta, Georgia. Smartz Solutions is a dynamic CCaaS software development company that specializes in managing customer and employee experiences through enabling technology. Their success is based on technological foresight and strong business knowledge, enabling them to develop integrated solutions that meet your business needs. Their power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, Smartz Solutions have developed a suite of products that cover the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX and EX platform.
Sycurio is based in Guildford, United Kingdom and has a US Headquarters in Boston, MA and provides data security and multi-channel compliance solutions for secure and seamless customer experiences to all businesses accepting payments; enabling them to collect personal data securely across all channels – including the telephone, webchat, social media, email SMS, QR codes and more. Sycurio’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer for processing. This prevents personal data from entering the business and IT infrastructure, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS and GDPR. Sycurio’s suite of solutions create a seamless, omnichannel experience that increases sales conversion rates and boosts customer loyalty, while at the same time simplifying compliance.
Injixo WFM is based in Dusseldorf, Germany, and is an extraordinarily user-friendly and easy-to-navigate WFM solution for call centers. With 6 locations around the world and over 350,000 users in 25 countries, Injixo WFM is designed to save you money, time, and stress. Say “goodbye” to manual work, tedious spreadsheets, and complicated software. Say “hello” to a smart WFM solution that makes your life easier, your contact center better and your customers happier.
Quiq is based in Bozeman, Montana and New York City. Quiq is a leading digital conversational AI platform that drives two-way conversations to deliver a better experience for people and enterprise brands. Quiq technology supports a wide variety of messaging channels and integrations for CX and e-commerce.
GBS.World is the World Source Marketplace for Global Business Services with offices and points of presence in the US, UK and South Africa. GBS.World helps global CX and BPO/S buyers discover sourcing opportunities, verify, shortlist and right-source service providers. Backed by incisive research, profiling surveys and location assessments GBS.World connects buyers and service providers to grow exponentially and transform human experience (HX) everywhere.
Gensis GBS | Knowledge Executive (GKX) is headquartered in Johannesburg, South Africa with offices in Kenya, Nigeria, United Arab Emirates, and the United Kingdom. We co-create and publish business, industry and investment research, market intelligence and insights for executives of today’s Experience Economy. This includes nearshore and offshore location reviews, market analyses, buyer-to-supplier benchmarking and profiling, and commissioned qualitative/quantitative surveys covering business process outsourcing and services (BPO, BPS), IT-enabled services (ITES), employee experience (EX) and customer experience (CX). We have over 38 years of combined experience in providing expert advisory services for small, medium and large enterprises, globally.
Dimension Data is based in Johannesburg, South Africa and specializes in information technology services. We have a strategic partnership with them to provide a top-of-the-line Managed Services portfolio to our clients.
Voiptime Cloud is based in Denver, Colorado and is a technology company that specializes in contact center solutions. Their contact center software enables flawless 24/7 interaction with customers without needing any special equipment. They provide a full range of services: on-premise or cloud based call center software, cold calling solutions, ultimate infrastructure audit and more.
NICE inContact is based in Salt Lake City, Utah and is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms.
CustomerView is based in Melbourne, Australia and has a US Headquarters in Englewood, Colorado. CustomerView is a technology company that automates the QA process for call centers. We partner with Customer View to support their United States based implementations.
StrongBlock is based in Santa Monica, California and creates blockchain products and services that can be used to rapidly create, launch and manage scalable, secure and governed enterprise-grade applications, empowering companies to focus their technology resources on solutions. We partner with StrongBlock to bring blockchain to our contact center customers.
Jacada is based Herzliya, Israel and has a US Headquarters in Atlanta, Georgia. Jacada is the global leader in customer service automation with over three decades of experience automating end-to-end customer interactions for enterprise clients. Using a #CollaborationFirst approach to automation, Jacada’s solutions bring together rich UX design, real-time guidance and intelligent automation capabilities powered by customer service RPA to create truly collaborative experiences between customers, employees and robots within a single low-code automation and AI hub.