At the core of CX workforce management is the need to balance the demand requirements with resources needed to meet this demand. Here are our tenets for a successful CX WFM Operation:
We offer our Workforce Management Rapid Assessment to establish the framework for building partnerships between business units, empowering agents to manage their path to drive efficiencies, and successfully forecasting, scheduling and managing the daily operations of a contact center.
The Workforce Assessments range from 2-8 weeks depending on the size of the
operation and the agreed upon scope. At the conclusion of the Assessment the client will be provided with detailed recommendations on how to improve the operation. We aim to:
We have the experience, knowledge and customized workforce management practices and tools to ensure your center has the right people, in the right place, at the right time, for performing the right tasksContact us