Sometimes growing your business means getting outside help. We’re experienced in both onshore and offshore outsourcing. We’ve assisted many clients in either domestically conducting CX, or saving costs by going abroad.
We can help you deploy self-service tools like IVR (interactive voice response), chatbots, and other low-touch AI interactions, to lower the pressure on your workforce, help your customers help themselves, and lower costs for your CX operations.
If your business adopts hybrid or work from home strategies, we have extensive experience to accommodate and empower representatives.
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The key to a smooth outsourcing transition is preparedness, since more than half of all outsourcing initiatives fail.
ApexCX assists companies first identify your CX and contact center activities suitable for outsourcing, with a comprehensive understanding of your contact center’s current maturity, suitability, state of preparedness, and pre-requisites for a successful outsourcing.
When a company needs interim CX leadership or management due to a vacancy at the top of the Contact Center operations, ApexCX can provide an expert knowledgeable in building and running CX, Contact Centers, and Customer Service operations.
CX Contact centers are never finished, they are always evolving. New phone systems, CRM platforms, WFM, IVR, Self-service, chat-bots, SME… we help you determine what technology suits your specific stage of growth, and deliver better service at lower costs.
