What makes CX a human-centric success, are the operators in the contact center. Training is crucial for creating an Apex customer experience.
Our training programs not only ensure that center agents, managers and leadership are well prepared to meet increasing expectations of their customers, but also reduce staff turnover, operational expenses, and improve overall quality.
Instead of using the “Sage on the Stage” approach where the trainer reads PowerPoint slides to the trainees, we use a multi-modal approach grounded in neuroscience and adult learning techniques. We tailor training to your pain points, with Curriculum Development, in person or virtual E-Learning… to engage your leadership and agents, optimize CX and Contact Center operations, resulting in a more efficient and motivated team, better performance and productivity, and a happier, more engaged CX workforce and environment.Contact us
There are up to 800 discrete tasks associated with building a Contact Center – be it a bricks-and-mortar model or virtual. We have assisted thousands of organizations to design, develop, and implement physical and virtual Contact Centers.
To help you implement a contact center effectively and efficiently, we have developed a proprietary approach that helps us to: