Consumer psychology, as a quantitative tool, combined with qualitative AI data can help us understand customer behaviors...
Pt 2: Design and implementation of AI customer experience - AI CX, prediction of the future of AI in CX support services...
CcaaS (contact center as a service), combined with GenAI (generative AI), should be developed in lockstep with a higher ...
Relationship intelligence applies to both human-to-human interactions and AI tools for relationship machine learning, to...
As businesses embrace conversational AI, they must navigate the delicate balance between automation and human touch, ens...
System implementation at contact centers needs careful planning, due diligence, RFP, vendors, project team, manager, &am...
CCaaS (Contact Center as a Service) and the Contact Center Stack of Communication Platform, CRM, LMS, WFM, QM, & Bus...
FCR, an important contact center performance KPI, needs to be measured. FCR analysis helps with FCR problem shooting &am...
