Steve is a 30+ year BPO industry leader with executive experience leading BPO companies and transformational client solutions. His company SKWeston & Company, LLC. provides global consulting in developing Operational Strategic Plans to Fortune 100/500 companies along with BPOs. Steve is regularly interviewed by Wall Street Analysts, offering his insight into major market moves in the Contact Center Cloud and M&A world. Most notably, he is a highly sought-after international speaker in the Contact Center arena addressing operational effectiveness, multi-level omni channel effectiveness, cloud technology, and outsourcing strategies.
Steve provides expertise to nations, captives & BPOs in the developing stages of providing global contact center and outsourcing strategies. He has also been a healthcare vertical strategic advisor to the Republic of Georgia, Singapore, and the UK. SKWeston & Company has developed a broad spectrum of international partnerships that combine efforts to allow clients to reach their operational goals. Previously, Steve has held executive positions at Convergys, SITEL, and United Health Group.
Steve has been a member of Whittier College Board of Trustees for 20+ years. In 2012 he was asked to head the Whittier College Alumni Association Board and over the course of 5 years the Board has been revitalized and now works to engage alumni all over the globe. Steve is a graduate of Whittier College with a BA in Political Science.