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Reshoring Contact Centers after Outsourcing to Offshore BPO, for Culture, CX, and Data Protection

What's driving contact centers reshoring after outsourcing to offshore BPO, are culture alignment, customer experience, ...

Dec 13 8 mins, 51 secs read

Work At Home (WAH) and Hybrid Work Models for Contact Centers: Payment Processing, CCaaS, WFM

Post Pandemic continuation of the Work At Home (WAH) and hybrid work models for Contact Centers require secure payment p...

Dec 06 2 mins, 56 secs read

Best-In-Class WFM Increases Both ESAT & CSAT

Best-In-Class WFM (workforce management) design & implementation increase both ESAT (employee satisfaction) and CSAT...

Oct 20 0 mins, 44 secs read

BPO Partners Offer Capability, Flexibility, Scalability, and Savings, the True “Value” of Outsourcing

BPO partners offer capability, flexibility, scalability, and savings. We believe that savings is an outcome of outsourci...

May 12 7 mins, 10 secs read

BPO WFH and Hybrid Work Models & Adjustment for Contact Center Office Space Real Estate

Office space real estate needs to be adjusted due to work from home (WFH) and hybrid work model, and the changed needs b...