Employee motivation and incentives for improving contact center customer experience: intrinsic and extrinsic motivation,...
With recruitment improvement, training programs, agent feedback, and workplace satisfaction measures, contact centers ca...
Staff retention and low employee attrition result from proactive employee communication & WFM (workforce management)...
CSAT (Customer Satisfaction) and customer retention are the best internal metrics of quality assurance for contact cente...
Human centered, holistic customer experience design improves a government contact center's operations as well as stakeho...
Contact center health assessment prevents crises & resolves issues, like annual wellness check we all do with our do...
Employee suggestions should be solicited and encouraged through a system with follow-ups. By Peg Ayers Not everyone ...
People skills, or soft skills are important tools for leadership, one of them is to remember names with visual and menta...
