Performance Management with SMARTER Goals that are Revisited Throughout the Year
By Peg Ayers Most organizations have year end performance evaluations, some have quarterly reviews. Here are some tips for making
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Tag: leadership training
CX Leadership Development Approaches: prepare, protect, train, reward, and inform.
CX leadership development approaches: prepare, train, appreciate, protect, reward, feedback, spend time & share right information with them. By: Peg Ayers
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True Leaders Are Not Just Bosses: How To Train Contact Center Leaders and Supervisors
How to train contact center leaders and supervisors, not just bosses? What are the pitfalls and winning recipes for new
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Employee Empowerment is trusting with your most valuable asset – customers
Employee empowerment is to trust the frontline call center agents with decision making for refunds and other matters, since agents
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Case Study: Break even in 3-Months for a Contact Center Training Program Redesign CSAT & VoC
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), redesigned a contact Center Training for an athletic footwear company, and hit
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Evolution of Contact Center Scripts: Live Real Time Guidance, Conversational AI, Agent Assist…
AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering better
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