As AI replaces call center agents at all customer experience touchpoints, AI frees up CX workforce for customer loyalty ...
Customer churn rate can be reduced by improving call center FCR performance, the hub of customer experience, and with cu...
Employee empowerment is to trust the frontline call center agents with decision making for refunds and other matters, si...
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...
