ApexCX
Nov 27 3 mins, 20 secs read

Self Service in the age of AI

Self service in the age of AI still requires proper planning and purpose-driving adoption of technology to enhance custo...

ApexCX
Nov 26 4 mins, 10 secs read

Human Centered Holistic Design Improves Customer Experience at a Government Contact Center

Human centered, holistic customer experience design improves a government contact center's operations as well as stakeho...

ApexCX
Nov 19 2 mins, 13 secs read

Case Study: Knowledge Source Management, Approaches, Practices, and Processes

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), developed knowledge source management, approaches, practices, ...