One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), supported the Pivot from B2B Call Center to B2C e-Commerce Con...
AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...
RFP Process for Contact Center Technology Solution Providers: Best Practices and a 10-Step Guideline, and technology acq...
This is my top ten list of really dumb things that smart call and contact center management and executives do. If you ha...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
We are excited to announce the merger of SKWeston & Company (SKW) and the Taylor Reach Group (TRG), and the acquisit...
