One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by uncovering key causes for employee turnover rate, identifie...
Quality control based on voice of customers can improve contact centers CX service quality and efficiency -- both are im...
CSAT Level: raise it by ownership, emotional connection, feedback for customer-centric products & services rather th...
Operational Indicators - Service Levels, ASA & Occupancy Rate, guide customer experience workforce management and CX...
ApexCX is a full service customer experience, customer retention, customer acquisition services support company, helping...
Gary is a Senior Consultant at ApexCX. Gary has over 2 decades in contact and operations centers. He started his care...
