One of ApexCX's predecessors, Taylor Reach Group ("TRG"), Assisted a major publisher to reduce contact center operating ...
Call center mission, vision, guiding principles can help improve operations and customer experience, and motivate employ...
Human centric design for government call centers to improve taxpayers experience, measure, analyze and improve based on ...
CCO (Contact Center Outsourcing) quality program needs to measure by the qualitative metrics of the interaction from the...
Average handle time (AHT) gives insights on how to improve CX efficiency, self service, Interactive Voice Response (IVR)...
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...
ApexCX is a full service customer experience, customer retention, customer acquisition services support company, helping...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
