JD Fairweather is a Senior Consultant at ApexCX. A thought-leader in Customer Service and Experience Design, JD Fairw...
Ever since answering his first customer call more than 40 years ago Colin has blazed a trail of innovation and success t...
At ApexCX, we’re committed to protecting your privacy and looking out for your safety in an ethical way. For your co...
What's driving contact centers reshoring after outsourcing to offshore BPO, are culture alignment, customer experience, ...
Post Pandemic continuation of the Work At Home (WAH) and hybrid work models for Contact Centers require secure payment p...