We found 143 results for your search.

ApexCX
Oct 09 0 mins, 47 secs read

PEG AYERS

Peg Ayers is a Senior Consultant at ApexCX. She has led large Customer Service Centers for more than 25 years, improving...

ApexCX
Oct 09 1 min, 39 secs read

JD FAIRWEATHER

JD Fairweather is a Senior Consultant at ApexCX. A thought-leader in Customer Service and Experience Design, JD Fairw...

ApexCX
Oct 09 0 mins, 49 secs read

COLIN TAYLOR

Ever since answering his first customer call more than 40 years ago Colin has blazed a trail of innovation and success t...

ApexCX
Oct 09 0 mins, 39 secs read

About

We stand on the shoulders of CX services leaders: SKWeston & Company, and The Taylor Reach Group, recognized as the ...

ApexCX
Oct 09 1 min, 20 secs read

Home

We Empower Your CX with AI, Creativity, and Human Touch We are your indispensable partner, advisor, and behind-the-scen...

ApexCX
Oct 05 1 min, 33 secs read

Privacy Policy

At ApexCX, we’re committed to protecting your privacy and looking out for your safety in an ethical way. For your co...

ApexCX
Apr 20 3 mins, 3 secs read

Reshoring Contact Centers after Outsourcing to Offshore BPO, for Culture, CX, and Data Protection

What's driving contact centers reshoring after outsourcing to offshore BPO, are culture alignment, customer experience, ...

ApexCX
Dec 13 8 mins, 51 secs read

Work At Home (WAH) and Hybrid Work Models for Contact Centers: Payment Processing, CCaaS, WFM

Post Pandemic continuation of the Work At Home (WAH) and hybrid work models for Contact Centers require secure payment p...