Peg Ayers
Peg Ayers is an ApexCX Senior Consultant based in Colorado. She has led large Customer Service Centers for more than 30 years, improving processes, managing change, and engaging employees to bring out the best in them and create stellar results for the organization. Peg’s experience includes leading centers for OfficeMax, Office Depot, Grand & Toy, Cendant, Affinion Group and Aegis Communications. Peg is a certified John Maxwell Team speaker and teacher and has earned her Customer Experience Professional Certificate (CCXP). She has a gift for developing leaders with great skills and abilities along with high integrity and a talent for building staff loyalty.
At ApexCX, Peg has:
- Designed and led customer service and remote management training, both virtual and in-person
- Project-managed a CCaaS transition for a chronic care software company
- Facilitated journey mapping for a global leader in payment and commerce technology
- Developed new contact center managers across healthcare and non-profit organizations
- Built strategic assessments for non-profit, healthcare, and retail clients
Peg’s experience also includes helping Customer Service organizations outperform their competitors in quality, customer satisfaction, and first contact resolution through more effortless customer experiences.
Peg is based in Colorado.