Operational Indicators - Service Levels, ASA & Occupancy Rate, guide customer experience workforce management and CX...
Call Center Occupancy Optimization = workforce efficiency & CSAT. Calculation: Total Contact Time (Talk + Post call ...
Customers connect with agents who care at a contact center. Customers want to feel less lonely in handling issues, and c...
Contact Center Data helps with forecast demand with statistics such as number of calls or other channel transaction, dat...
Customer success results from planning and dedicated team collaboration of one company's customer care, customers servic...
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
We are excited to announce the merger of SKWeston & Company (SKW) and the Taylor Reach Group (TRG), and the acquisit...
