Hybrid work environment, in office, work from home, and remote work model require contact centers to create new workforc...
Customer complaints handling: adding a personal touch builds bonds between the consumer and the brand, creates customer ...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...
Siloed and fragmented nature of the resultant data, a fully integrated solution, friction from your customer interaction...
Cost of attrition for contact center workforce is calculated and weighed with factors such as recruiting and hiring, tra...
Human centric design for government call centers to improve taxpayers experience, measure, analyze and improve based on ...
Operational Indicators - Service Levels, ASA & Occupancy Rate, guide customer experience workforce management and CX...
Call Center Occupancy Optimization = workforce efficiency & CSAT. Calculation: Total Contact Time (Talk + Post call ...
