Contact Center CX Technology 2019 and Beyond
AI, chatbots, voice bots, RPA, digital transformation, cloud, omni channel, real time analytics... are the contact center CX technology 2019
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Category: CX Managed Services
Improving CX on a Budget with Customer Feedback
Improving customer experience can be done with customer feedback, by listening to customers, talking to customers, asking & surveying them.
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Team Strategies for a High-Performance Contact Center
To grow a high performance customer experience contact center or team, leadership strategies for team building, teamwork, & trust are
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Call on Hold Doesn’t Have to be Painful
By Peg Ayers When my father passed away, I spent hours in queue, waiting for help from a variety of
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Performance Management with SMARTER Goals that are Revisited Throughout the Year
By Peg Ayers Most organizations have year end performance evaluations, some have quarterly reviews. Here are some tips for making
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Are You Increasing Customer Churn Due to Neglect at Your Contact Center?
Customer churn rate can be reduced by improving call center FCR performance, the hub of customer experience, and with customer
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