One of ApexCX's predecessors, Taylor Reach Group ("TRG"), helped a direct-to-consumer ("DTC") Organization to maximize r...
One of ApexCX's predecessors, TRG applied their contact center assessment and site-selection process, yielding $50 milli...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), redesigned a contact Center Training for an athletic footwear ...
Contact center scripts should sound unscripted. Always improve scripting with agents' feedback, recorded calls, and test...
AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...
CX consultants and stakeholders need a lot of meetings, documentation, a tight timeline, and a strict project scope to k...
FCR (first contact resolution) measures contact center cost & performance. The higher FCR rate, the higher CSAT cust...
Customer complaints handling: adding a personal touch builds bonds between the consumer and the brand, creates customer ...
