One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), supported the Pivot from B2B Call Center to B2C e-Commerce Con...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), helped a direct-to-consumer ("DTC") Organization to maximize r...
One of ApexCX's predecessors, TRG applied their contact center assessment and site-selection process, yielding $50 milli...
Contact center scripts should sound unscripted. Always improve scripting with agents' feedback, recorded calls, and test...
CX consultants and stakeholders need a lot of meetings, documentation, a tight timeline, and a strict project scope to k...
Call center mission, vision, guiding principles can help improve operations and customer experience, and motivate employ...
An Interim manager helps a contact center transition to new leadership when finding & developing the new leader requ...
