Employee Suggestions and Feedback at Work Place: Are Your Employees Brave?
Employee suggestions should be solicited and encouraged through a system with follow-ups. By Peg Ayers Not everyone wants brave employees
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Category: CX Consulting
CX Leadership Development Approaches: prepare, protect, train, reward, and inform.
CX leadership development approaches: prepare, train, appreciate, protect, reward, feedback, spend time & share right information with them. By: Peg Ayers
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7 Reasons You Need a Site Selection Consultant when Looking for a New Contact Center Site
Among 7 reasons for using a contact center consultant for site selection for a new contact center are experience, knowledge,
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True Leaders Are Not Just Bosses: How To Train Contact Center Leaders and Supervisors
How to train contact center leaders and supervisors, not just bosses? What are the pitfalls and winning recipes for new
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Case Study: CX Assessment and Redesign Saved $5 Million Dollars for a Bank
One of ApexCX's predecessors, Taylor Reach Group ("TRG") assisted a Major bank to review its Interaction/Contact Center processes and identified
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Case Study: Transforming Retail eCommerce Call Center from Cost Center to Profit Center
One of ApexCX's predecessors, Taylor Reach Group ("TRG") improved service quality, reduced cost, and created a profit center for an
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