Call center metrics can include individual agent metrics, team metrics, call center metrics for both micro and macro vie...
Call center site selection combines environmental, social, cultural, competitive & other factors like labor costs, u...
Five reasons for common failures of new call centers or Contact Centers: lack of vision, planning, labor & failure t...
Contact Center Data helps with forecast demand with statistics such as number of calls or other channel transaction, dat...
Customer success results from planning and dedicated team collaboration of one company's customer care, customers servic...
Customer experience is a stake driven through the center of a company, touching every department and therefore the only ...
The "3PQM" Quality Measurement offers independent and objective views associated with listening and scoring calls ...
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...
