ApexCX
Nov 11 3 mins, 30 secs read

Call Centers are Where Customers Connect with Those Who Care – Great Call Center OR Great Call?

Customers connect with agents who care at a contact center. Customers want to feel less lonely in handling issues, and c...

ApexCX
Nov 11 11 mins, 48 secs read

Call Center Metrics – Why Do They Matter?

Call center metrics can include individual agent metrics, team metrics, call center metrics for both micro and macro vie...

ApexCX
Nov 11 2 mins, 54 secs read

Call Center Site Selection

Call center site selection combines environmental, social, cultural, competitive & other factors like labor costs, u...

ApexCX
Nov 11 5 mins, 8 secs read

Five Reasons for Common Failures of New Call Centers or Contact Centers

Five reasons for common failures of new call centers or Contact Centers: lack of vision, planning, labor & failure t...

ApexCX
Nov 11 4 mins, 40 secs read

Forecast Demand based on Contact Center Data

Contact Center Data helps with forecast demand with statistics such as number of calls or other channel transaction, dat...

ApexCX
Nov 11 6 mins, 9 secs read

Customer Success Defined – 6 Areas of Customer Success Planning

Customer success results from planning and dedicated team collaboration of one company's customer care, customers servic...

ApexCX
Nov 11 3 mins, 41 secs read

CEO Leads CX Strategies

Customer experience is a stake driven through the center of a company, touching every department and therefore the only ...

ApexCX
Nov 11 2 mins, 7 secs read

Quality Measurement for Call Centers Monitoring Service – “3PQM”

The "3PQM" Quality Measurement offers independent and objective views associated with listening and scoring calls ...