One of ApexCX's predecessors, Taylor Reach Group ("TRG"), developed knowledge source management, approaches, practices, ...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by harnessing contact center expertise, allowed a client to de...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the...
One of ApexCX's predecessors, TRG applied their contact center assessment and site-selection process, yielding $50 milli...
Hybrid work environment, in office, work from home, and remote work model require contact centers to create new workforc...
Operational Indicators - Service Levels, ASA & Occupancy Rate, guide customer experience workforce management and CX...
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
