QA monitoring at the director level is about the overall performance, but as a supervisor or from the lead perspective i...
Service level is specific to each contact center: what is appropriate for one organization at 80-20 may be appropriate f...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by harnessing contact center expertise, allowed a client to de...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), redesigned a contact Center Training for an athletic footwear ...
AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...
"Speed to Competency" includes metrics such as FCR, CSAT, Quality score, balanced scorecard, Agent engagement or ESAT, A...
