Nov 18 1 min, 41 secs read

Case Studay: Utility Contact Center Insourcing

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the...

Apr 20 3 mins, 3 secs read

Reshoring Contact Centers after Outsourcing to Offshore BPO, for Culture, CX, and Data Protection

What's driving contact centers reshoring after outsourcing to offshore BPO, are culture alignment, customer experience, ...