There are many ways to show employee appreciation to the workforce in customer experience support services, contact cent...
In employee communication, supervisors address employee behaviors for improvement and both parties assume the best inten...
Employee retention for contact centers: what to do and not to do, to retain workforce, reduce attrition, and motivate ca...
Schedule Adherence Calculation: Agent’s scheduled log in time – total amount of minutes out of schedule adherence Â...
Actively seeking anonymous employee feedback leads to employee engagement and valuable insights for improving customer e...
For a contact center supervisor or manager to engage workforce, here are five ways to Streamline, Interact and onboardin...
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
