Contact Center CX Coaching Questions for Supervisors
Call center customer experience coaching and training is best through coaching questions to develop supervisors, contact center managers. By Peg
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Tag: employee engagement
Call on Hold Doesn’t Have to be Painful
By Peg Ayers When my father passed away, I spent hours in queue, waiting for help from a variety of
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Performance Management with SMARTER Goals that are Revisited Throughout the Year
By Peg Ayers Most organizations have year end performance evaluations, some have quarterly reviews. Here are some tips for making
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CX Leadership Development Approaches: prepare, protect, train, reward, and inform.
CX leadership development approaches: prepare, train, appreciate, protect, reward, feedback, spend time & share right information with them. By: Peg Ayers
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Post Pandemic Changes in Contact Centers: AI, Automation, ChatGPT, RPA…
"Post pandemic contact centers will continue to leverage AI and automation to reduce live-agent interactions. ChatGPT and real-world RPA applications
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Employee Empowerment is trusting with your most valuable asset – customers
Employee empowerment is to trust the frontline call center agents with decision making for refunds and other matters, since agents
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