Employee engagement, virtually or in person, in best interests of all the stakeholders: customers, employees and the o...
CX improvement at call centers with mapping customer journey touch points & root cause analysis results in reduction...
With recruitment improvement, training programs, agent feedback, and workplace satisfaction measures, contact centers ca...
Employee suggestions should be solicited and encouraged through a system with follow-ups. By Peg Ayers Not everyone ...
Employee empowerment is to trust the frontline call center agents with decision making for refunds and other matters, si...
