GenAI in CX can lead to 20-30% reduction of contact center jobs by 2026. It's best to be proactive than reactive to GenA...
AI EX (exployee experience) paves the way for AI CX (customer experience), and both lead to brand experience of a produc...
Consumer psychology, as a quantitative tool, combined with qualitative AI data can help us understand customer behaviors...
Assessment for adopting human-centered CX AI for customer-driven opportunities includes data, foundational capabilities,...
CcaaS (contact center as a service), combined with GenAI (generative AI), should be developed in lockstep with a higher ...
As AI replaces call center agents at all customer experience touchpoints, AI frees up CX workforce for customer loyalty ...
As businesses embrace conversational AI, they must navigate the delicate balance between automation and human touch, ens...
Contact center improvement is an ongoing journey involving all levels. Here are 15 ideas for people, technology, process...
