ApexCX
Oct 17 4 mins, 20 secs read

How AI Employee Experience (AI EX) Impacts Customer Experience (AI CX) and Brand Experience

AI EX (exployee experience) paves the way for AI CX (customer experience), and both lead to brand experience of a produc...

ApexCX
Aug 16 5 mins, 0 secs read

Consumer Psychology, AI, and Personalized Customer Experience by Contact Centers (pt 1 of 2)

Consumer psychology, as a quantitative tool, combined with qualitative AI data can help us understand customer behaviors...

ApexCX
Jun 18 5 mins, 32 secs read

Using CX AI to Transform Contact Center and Customer Experience (Pt. 1 of 2)

Assessment for adopting human-centered CX AI for customer-driven opportunities includes data, foundational capabilities,...

ApexCX
Feb 10 6 mins, 9 secs read

CCaaS, AI, and the Next Level of Customer Experience for Contact Centers

CcaaS (contact center as a service), combined with GenAI (generative AI), should be developed in lockstep with a higher ...

ApexCX
Dec 05 7 mins, 36 secs read

Customer Experience Touchpoints with AI and Human Touch

As AI replaces call center agents at all customer experience touchpoints, AI frees up CX workforce for customer loyalty ...

ApexCX
Nov 27 3 mins, 31 secs read

The Evolution of Conversational AI in the Contact Center Industry

As businesses embrace conversational AI, they must navigate the delicate balance between automation and human touch, ens...

ApexCX
Nov 27 2 mins, 41 secs read

Contact Center Improvement: 15 Ideas for People, Technology, Process, Methods.

Contact center improvement is an ongoing journey involving all levels. Here are 15 ideas for people, technology, process...

ApexCX
Nov 27 4 mins, 59 secs read

System Implementation for Contact Centers: Eight Keys to Success

System implementation at contact centers needs careful planning, due diligence, RFP, vendors, project team, manager, &am...