One of ApexCX's predecessors, Taylor Reach Group ("TRG"), redesigned a contact Center Training for an athletic footwear ...
Contact center scripts should sound unscripted. Always improve scripting with agents' feedback, recorded calls, and test...
AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...
Contact Center attrition, recruiting & training can cost $2.25 million for onboarding 70 new agents. Improve employe...
How to supervise and bond with call center employees: appreciate, listen to, train, develop, and hold accountable both s...
Call center mission, vision, guiding principles can help improve operations and customer experience, and motivate employ...
Call center average handle time analysis is key in calculating required staffing. It must start as process optimization ...
Supervisors at customer contact centers: promotion, training, trust building, leading by example. By: Peg Ayers, MBA, C...
