Contact center scripts should sound unscripted. Always improve scripting with agents' feedback, recorded calls, and test...
Customer complaints handling: adding a personal touch builds bonds between the consumer and the brand, creates customer ...
Employee retention for contact centers: what to do and not to do, to retain workforce, reduce attrition, and motivate ca...
When failures occur in customer experience, using customer effort score (NES) helps identify the most efficient solution...
CSAT Level: raise it by ownership, emotional connection, feedback for customer-centric products & services rather th...
Customer satisfaction increases business growth with loyal customers repeat buys of larger and more amounts of goods &am...
Customers connect with agents who care at a contact center. Customers want to feel less lonely in handling issues, and c...
Customer success results from planning and dedicated team collaboration of one company's customer care, customers servic...
