Although contact center training and development costs can be in hundreds of thousands of dollars, it is an investment w...
Contact Center attrition, recruiting & training can cost $2.25 million for onboarding 70 new agents. Improve employe...
How to supervise and bond with call center employees: appreciate, listen to, train, develop, and hold accountable both s...
A structured training process will produce more effective agents, more consistently, and cost less than the buddy system...
Customer complaints handling: adding a personal touch builds bonds between the consumer and the brand, creates customer ...
If the purpose of directional KPI for contact centers, such as FCR and CRM, is to tell us movement and trend, exact accu...
Call center mission, vision, guiding principles can help improve operations and customer experience, and motivate employ...
Develop processes, procedures, protocols for work from home agents' hiring, coaching, training, company culture engageme...
