One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by uncovering key causes for employee turnover rate, identifie...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by harnessing contact center expertise, allowed a client to de...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), supported the Pivot from B2B Call Center to B2C e-Commerce Con...
One of ApexCX's predecessors, TRG applied their contact center assessment and site-selection process, yielding $50 milli...
CX consultants and stakeholders need a lot of meetings, documentation, a tight timeline, and a strict project scope to k...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...
Five reasons for common failures of new call centers or Contact Centers: lack of vision, planning, labor & failure t...
