Contact Center attrition, recruiting & training can cost $2.25 million for onboarding 70 new agents. Improve employe...
A structured training process will produce more effective agents, more consistently, and cost less than the buddy system...
Employee retention for contact centers: what to do and not to do, to retain workforce, reduce attrition, and motivate ca...
Attrition calculation for contact center or call center agents: (Total number lost/Average total staff) X 100 By: Peg A...
CSAT Level: raise it by ownership, emotional connection, feedback for customer-centric products & services rather th...
Schedule Adherence Calculation: Agent’s scheduled log in time – total amount of minutes out of schedule adherence Â...
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
