Resolving the Riddle of Employee Retention
Employee retention for contact centers: what to do and not to do, to retain workforce, reduce attrition, and motivate call
Read More
Tag: contact center agents
Attrition Calculation for Contact Center Agents
Attrition calculation for contact center or call center agents: (Total number lost/Average total staff) X 100 By: Peg Ayers &
Read More
Ensure a Higher CSAT Level with Ownership, Emotional connection, and Feedback
CSAT Level: raise it by ownership, emotional connection, feedback for customer-centric products & services rather than a profiting machine. Original
Read More
Schedule Adherence Calculation for Contact Center Agents
Schedule Adherence Calculation: Agent’s scheduled log in time – total amount of minutes out of schedule adherence
Read More
CX (Customer Experience) and CSAT Start with Contact Center Frontline Employees and ESAT (Employee Satisfaction)
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement & ESAT (Employee Satisfaction). By Peg
Read More
AI in Customer Experience: Elevate Human Touch, Not Just Streamline Processes
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for
Read More
Talk to an expert
Read enough? Get answers about your operation.
Book a 30-minute call with a senior expert. We will walk through your operation, point to where the friction hides, and tell you plainly what is worth fixing first.
(855) 252-2223
Or email info@apexcx.com. We reply within one business day.
Request a discovery call
Four fields. A senior expert reads every submission.
Our conversation stays confidential.