Consumer psychology, as a quantitative tool, combined with qualitative AI data can help us understand customer behaviors...
CcaaS (contact center as a service), combined with GenAI (generative AI), should be developed in lockstep with a higher ...
Actively seeking anonymous employee feedback leads to employee engagement and valuable insights for improving customer e...
Customers connect with agents who care at a contact center. Customers want to feel less lonely in handling issues, and c...
Five reasons for common failures of new call centers or Contact Centers: lack of vision, planning, labor & failure t...
