AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...
CX consultants and stakeholders need a lot of meetings, documentation, a tight timeline, and a strict project scope to k...
Although contact center training and development costs can be in hundreds of thousands of dollars, it is an investment w...
Contact Center attrition, recruiting & training can cost $2.25 million for onboarding 70 new agents. Improve employe...
A structured training process will produce more effective agents, more consistently, and cost less than the buddy system...
Customer complaints handling: adding a personal touch builds bonds between the consumer and the brand, creates customer ...
Hybrid work model, remote work, WFH require changes in compensation plans in contact centers or call centers in the US t...
Call center mission, vision, guiding principles can help improve operations and customer experience, and motivate employ...
