Staff retention and low employee attrition result from proactive employee communication & WFM (workforce management)...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), Assisted a major publisher to reduce contact center operating ...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by uncovering key causes for employee turnover rate, identifie...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the...
CCO (Contact Center Outsourcing) quality program needs to measure by the qualitative metrics of the interaction from the...
What's driving contact centers reshoring after outsourcing to offshore BPO, are culture alignment, customer experience, ...
BPO partners offer capability, flexibility, scalability, and savings. We believe that savings is an outcome of outsourci...
Office space real estate needs to be adjusted due to work from home (WFH) and hybrid work model, and the changed needs b...
