Actively seeking anonymous employee feedback leads to employee engagement and valuable insights for improving customer e...
For a contact center supervisor or manager to engage workforce, here are five ways to Streamline, Interact and onboardin...
Some of the 10 steps to creating great outsource partnership are planning, verifying, training, quality control, reporti...
Eight tips for contact center knowledge base management: capture, structure, improve, reuse, content health, process int...
Customers connect with agents who care at a contact center. Customers want to feel less lonely in handling issues, and c...
Call center metrics can include individual agent metrics, team metrics, call center metrics for both micro and macro vie...
Call center site selection combines environmental, social, cultural, competitive & other factors like labor costs, u...
Five reasons for common failures of new call centers or Contact Centers: lack of vision, planning, labor & failure t...
