Relationship intelligence applies to both human-to-human interactions and AI tools for relationship machine learning, to...
As AI replaces call center agents at all customer experience touchpoints, AI frees up CX workforce for customer loyalty ...
Self service in the age of AI still requires proper planning and purpose-driving adoption of technology to enhance custo...
Public trust for telephony centered communication will erode by robocalls, impacting businesses with legitimate need to ...
Many factors go into changing contact center hours of operation, such as call volume, demand forecast, agents occupancy,...
Contact center virtual agents work from home, remote work, or use hybrid work model are helped by automation, voice bots...
AI, chatbots, voice bots, RPA, digital transformation, cloud, omni channel, real time analytics... are the contact cente...
"Post pandemic contact centers will continue to leverage AI and automation to reduce live-agent interactions. ChatGPT an...
