Gensis GBS | Knowledge Executive (GKX) is headquartered in Johannesburg, South Africa with offices in Kenya, Nigeria, United Arab Emirates, and the United Kingdom. We co-create and publish business, industry and investment research, market intelligence and insights for executives of today’s Experience Economy. This includes nearshore and offshore location reviews, market analyses, buyer-to-supplier benchmarking and profiling, and commissioned qualitative/quantitative surveys covering business process outsourcing and services (BPO, BPS), IT-enabled services (ITES), employee experience (EX) and customer experience (CX). We have over 38 years of combined experience in providing expert advisory services for small, medium and large enterprises, globally.