Colin’s years of Call Center experience has resulted in him becoming on the premier experts in his field. He has helped countless companies improve their Call Centre and Customer Service processes, and his monthly newsletter provides valuable information and advice for all of those who are lucky enough to subscribe. In one place, you can find industry happenings, statistics, advice on problems/questions, case study information and much more. It’s invaluable and an easy on-line read, which makes it even more valuable in my view. I would recommend contacting Colin if you find that you are having problems providing the service you want in your Call Centre. Although his business is recommending and providing Call Centre solutions, he will not hestitate to be honest with you and tell you that with a few changes you can manage everything on your own. This is an honesty that I value highly.