Colin provided ING Direct Canada with consulting services. He was on budget; on time and the work was outstanding. We needed Colin to fine-tune the work to our specification and this was completed well within our time lines and the work produced was outstanding. I am happy to recommend Colin as he has the following attributes:
- Honesty and integrity – “Tells you what you need to hear vs. what you want to hear”
- Commits and delivers on time lines
- Ensures he completely understands requirements and regularly “check in”
- Excellent interpersonal skills
- Deep and outstanding knowledge of the Contact Centre industry
- Is a trusted resource and one can bounce ideas/thoughts with him
- “Rolls up his sleeves” and gets the job done. Nothing is beneath him
- Excellent communicator and delivers a message without the nonsense
- Really understands the word “partnership”
- Finally, more than just a Contact Centre professional; he is a rock sold business person!
