For a contact center supervisor or manager to engage workforce, here are five ways to Streamline, Interact and onboardin...
Some of the 10 steps to creating great outsource partnership are planning, verifying, training, quality control, reporti...
Call center metrics can include individual agent metrics, team metrics, call center metrics for both micro and macro vie...
Five reasons for common failures of new call centers or Contact Centers: lack of vision, planning, labor & failure t...
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
We are excited to announce the merger of SKWeston & Company (SKW) and the Taylor Reach Group (TRG), and the acquisit...
What's driving contact centers reshoring after outsourcing to offshore BPO, are culture alignment, customer experience, ...
