One of ApexCX's predecessors, TRG applied their contact center assessment and site-selection process, yielding $50 milli...
Contact center scripts should sound unscripted. Always improve scripting with agents' feedback, recorded calls, and test...
CX consultants and stakeholders need a lot of meetings, documentation, a tight timeline, and a strict project scope to k...
Call center mission, vision, guiding principles can help improve operations and customer experience, and motivate employ...
An Interim manager helps a contact center transition to new leadership when finding & developing the new leader requ...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...
Employee retention for contact centers: what to do and not to do, to retain workforce, reduce attrition, and motivate ca...
Siloed and fragmented nature of the resultant data, a fully integrated solution, friction from your customer interaction...
