Contact Center Data helps with forecast demand with statistics such as number of calls or other channel transaction, dat...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
We are excited to announce the merger of SKWeston & Company (SKW) and the Taylor Reach Group (TRG), and the acquisit...
What's driving contact centers reshoring after outsourcing to offshore BPO, are culture alignment, customer experience, ...
Office space real estate needs to be adjusted due to work from home (WFH) and hybrid work model, and the changed needs b...
